Answers to the most frequently asked questions at 90 jelly

A strong password should be at least 8–12 characters long and combine uppercase letters (A-Z), lowercase letters (a-z), numbers (0-9) and special characters (!@#$). Do not use your date of birth, phone number or simple sequences (123456) as a password. Using a secure password manager makes it easier to remember. Use your password only when logging in to the official 90 jelly site — do not use the same password on any other platform.

No 90 jelly staff member or representative will ever ask for your OTP, bKash PIN, Nagad PIN, bank password or card number. If anyone asks for this information — by phone, message or chat — you can be certain it is a scam attempt. End the conversation immediately and report it to 90 jelly's official live chat. Never share your mobile banking PIN with anyone under any circumstances.

If you suspect unauthorised access to your account, the first thing to do is change your password right away. Then contact 90 jelly's 24/7 live chat support and provide full details. If possible, take screenshots of any old login records or unusual transactions. The team will quickly verify the account and take protective measures. To stay safe in future, log in only from your personal device.

Fake sites often look like the real site but have a different domain — such as "90jelly.co" or "90jelly-bd.com". Always check the address in your browser's address bar and make sure HTTPS is present. Do not log in directly from unfamiliar links or social media ads — instead, type the official address directly. Entering your password or payment details on a fake site sends that information straight to scammers.

90 jelly keeps users' personal information private and does not sell it to third parties. Read our privacy policy for full details — it clearly states what information is collected, for what purpose, and how it is stored. SSL encryption is used to protect your data.

Public Wi-Fi networks carry a risk of data theft, so use your personal mobile data or home internet whenever possible. If you must log in on a public network, log out immediately when your session ends and do not save your password in the browser. Never access your account from someone else's device.

There are currently four ways to deposit money at 90 jelly:

• bKash — the most widely used mobile banking method
• Nagad — the mobile banking service from the postal department
• Rocket — the mobile service from Dutch-Bangla Bank
• Bank transfer — from any major Bangladeshi bank including Dutch-Bangla Bank, BRAC Bank or Islami Bank

The minimum deposit for each method is ৳300.

The minimum deposit at 90 jelly is ৳300, which is the same for all methods — whether you use bKash, Nagad, Rocket or bank transfer. You can start playing slot games with this amount. There is also an opportunity to receive a 120% bonus (up to ৳20,000) on your deposit — see the full terms and conditions for details.

To deposit via bKash, first log in to your 90 jelly account and go to the deposit menu. Select bKash and you will be given a merchant number or payment number. Open your bKash app or dial *247# and use the "Send Money" or "Payment" option to send the required amount to that number. Save the transaction ID — you may need to show it to support if there is a problem. The minimum amount is ৳300.

Deposits are usually credited quickly, but network issues can occasionally cause a short delay. First, wait a few minutes and refresh the page. If the balance still does not appear, contact 90 jelly live chat support with your bKash or Nagad transaction screenshot or reference number. The team will verify and resolve the issue promptly.

90 jelly does not charge any processing fee on deposits. However, your mobile banking provider (such as bKash or Nagad) may deduct their own service charge — this is outside 90 jelly's control and is part of that provider's own policy. Banks may also apply their own charges for bank transfers.

The minimum withdrawal at 90 jelly is ৳500. Withdrawals are generally completed within 5 to 30 minutes. You can withdraw via bKash, Nagad, Rocket or bank transfer. Before withdrawing, make sure your account verification (KYC) is complete and any bonus conditions have been met.

In cricket, if a match is abandoned or declared no-result due to rain, the related bets are generally voided and the stake is returned. However, if enough overs have been played to determine a result, the DLS method may be used to decide the outcome and the bets will be settled accordingly. The specific rules differ for each market, so check the terms and conditions before placing a bet.

Live betting or in-play betting lets you place bets during a match — meaning you can place new bets after the toss, after each over or after a wicket falls. Odds change every moment, so you need to decide quickly. The live betting section at 90 jelly offers live markets for cricket as well as football and other sports.

Decimal odds are the simplest format. Example: in a limited-overs match, Team A's odds are 1.80 and Team B's odds are 2.00. If you bet ৳500 on Team B and Team B wins, you receive ৳1,000 back (৳500 profit). If Team A wins, you lose ৳500. Simple formula: stake × odds = total return. In this example, ৳500 × 2.00 = ৳1,000.

Yes, 90 jelly offers the option to bet on BPL, IPL, T20 World Cup, ICC events and other international cricket matches at the same time. You can place separate bets on multiple matches. With the multi-bet option, placing multiple selections together multiplies the odds — for example, three selections at 1.50 × 1.60 × 1.80 = 4.32 (approximately) — but all three must win.

In a handicap market, the weaker team is given a virtual advantage. For example, if Team A is given a 15-run handicap, and Team A wins by only 10 runs, they lose in the handicap market. In an over/under market, you bet on whether a specific target (such as total runs 155.5) will be exceeded or not. It is not possible to give a fixed stake or return example for these markets as odds are variable.

Yes, at 90 jelly, you must be at least 21 years old to participate in both the casino and sports betting sections. Age is verified during registration, and identity verification may be requested at any time afterwards. Under the Responsible Gaming policy, underage users are not permitted to create an account.

90 jelly currently has two support channels:

• Live Chat — start a chat directly from any page on the site; this is the fastest method
• Email — contact us by email for detailed issues or to send documents

Both channels are available in Bengali and English.

The 90 jelly support team is active seven days a week, 24 hours a day — including public holidays and late at night. Live chat will get you the fastest response. Email may take a little longer, but it is more practical for complex issues as you can send all the information together.

Yes, the 90 jelly support team can communicate in both Bengali and English. Bengali support is provided for Bangladeshi users. If you type in Bengali in live chat, you will receive a reply in Bengali. Contact us in whichever language you are comfortable with.

To get your issue resolved faster, have the following information ready before contacting support:

• Your registered username or email address
• The time and date the issue occurred
• Transaction reference number for payment-related issues
• A screenshot of the issue (if available)
• The name of the game or section where the issue occurred

Providing this information upfront will speed up the resolution significantly.

90 jelly's VIP program has three tiers — Bronze, Silver, and Gold. Members at higher VIP tiers receive additional benefits. Visit the VIP page to learn more about the 90 jelly VIP program. Members at all tiers can use 24/7 live chat and email support.

Account verification generally requires a photo of a government-issued ID — a National ID card (NID), passport or birth registration certificate. The image must be clear and readable. A selfie or proof of address may also be requested at times. Once verification is complete, you can make withdrawals and claim certain bonuses. Submit the required documents through support.